Support
Answers to the most common questions. If you can't find what you're looking for, write to us: we reply in person.
Contact: support@bernardo.to
Account and syncing
Do I need an account?
Yes: Bernardo needs an account, so events and tasks stay the same on iPhone and on the web. Create one from the sign-in screen.
I created my account on the website with Google: how do I sign in from the app?
On the website open Settings → Password and create a password. Then sign in to the app with the same email and that password.
I don't get the confirmation email
Check your spam folder. If it's still not there, try again in a few minutes: too many requests in a row are blocked for a while.
I forgot my password
On the sign-in screen tap “Forgot your password?”: you will receive a link to choose a new one.
Calendar
How do I create an event?
Tap + and choose Event, or long-press a time of the day. On the website you can also drag on the timeline to choose start and end.
Can I edit a single occurrence of a repeating event?
Yes, in the app: when you open an occurrence you choose whether to change only that one or the whole series. On the website, changes apply to the whole series.
Why can't I see public holidays?
They follow the iPhone's region: you can pick another country in Settings → Public holidays country.
Can I bring in events from Google Calendar or the iPhone Calendar?
Yes: in the app open Settings → Connect external calendars, choose the calendars to connect, and their events are copied into Bernardo and refreshed every time you reopen the app. Access is read-only.
Alerts, birthdays and widgets
I don't get alerts
Make sure notifications are allowed for Bernardo in iPhone Settings and, in the app, in Settings → Alerts.
Where do birthdays come from?
From your Contacts, only if you turn on “Contacts birthdays”. They stay on the phone and are never uploaded to our servers.
How do I add a widget?
Long-press the Home Screen, tap Edit → Add Widget and search for Bernardo.
Delete your account
In the app: Settings → Delete account. On the website: Settings → Delete account. Events, tasks, calendars, notes and files are permanently deleted from all devices.